Privacy policy

SophieDesigns LLC Privacy Policy

Last Updated: October 19, 2026

SophieDesigns LLC (“SophieDesigns,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”).

SophieDesigns LLC is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, communicate with us, or participate in our email or SMS marketing programs.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand the practices described below.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another individual.

Depending on how you interact with our Services, we may collect or process the following categories of information:

  • Contact Information: Name, billing address, shipping address, phone number, and email address.

  • Financial Information: Payment card information, transaction details, payment methods, payment confirmations, and other payment-related information.

  • Account Information: Username, password, security questions, preferences, and account settings.

  • Transaction Information: Products viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled, and your transaction history.

  • Communications: Information you provide when contacting us, submitting inquiries, or requesting customer support.

  • Device Information: Browser type, device information, network connection, IP address, and other unique identifiers.

  • Usage Information: Information about how and when you interact with or navigate our website.

  • Marketing Information: Your email address, phone number, first name when provided, marketing preferences, and subscription or consent status.

We collect only the information relevant to the Services you use, subject to applicable law.

2. Sources of Personal Information

We may collect personal information:

  • Directly from you when you make a purchase, create an account, subscribe to marketing communications, or contact us.

  • Automatically through our website, including through cookies and similar technologies.

  • From service providers that support our website, payment processing, marketing, and other business operations.

  • From business partners or other third parties, as permitted by applicable law.

For SMS marketing specifically, customers may voluntarily provide their phone number and opt into marketing during checkout or contact SophieDesigns directly to request enrollment.

3. How We Use Your Personal Information

We use personal information for the following purposes:

Providing and Improving Our Services

We use information to process payments, fulfill orders, arrange shipping, manage accounts, facilitate returns and exchanges, remember preferences, provide customer support, and improve your shopping experience.

Marketing and Advertising

We may use your information to:

  • Send promotional emails and text messages.

  • Announce new jewelry collections and product launches.

  • Notify customers about upcoming sales, discounts, and special offers.

  • Send personalized product recommendations and marketing communications.

  • Display advertisements based on website activity, purchase history, or other relevant information.

  • Manage marketing subscriptions and communication preferences.

Marketing communications are sent in accordance with applicable law and your preferences.

Security and Fraud Prevention

We use information to protect our website, authenticate accounts, investigate potentially fraudulent or unauthorized activity, and maintain a secure shopping experience.

Customer Communication

We use your information to respond to inquiries, provide support, send order-related notifications, and maintain our business relationship with you.

Legal Compliance

We may use information to comply with applicable laws, respond to valid legal requests, resolve disputes, and enforce our terms and policies.

4. SMS Marketing and Consent

SophieDesigns LLC offers an optional SMS marketing program to customers who expressly consent to receive promotional text messages.

How You Subscribe

Customers may subscribe by:

  • Providing their phone number and selecting the SMS marketing opt-in option during checkout on our Shopify website.

  • Contacting SophieDesigns directly and expressly requesting enrollment in our SMS marketing program.

Providing a phone number for an order does not automatically enroll a customer in SMS marketing.